Travel Agency Manager Job Vacancy, Canada

Ready to lead a dynamic team in the travel industry? MYTRIPBOOKERS TOURS AND TRAVEL LTD is seeking a dedicated Travel Agency Manager to oversee our operations in Burnaby, BC. Join us in shaping exceptional travel experiences and contributing to our clients’ journeys around the world.

Job Overview

• Position: Travel Agency Manager
• Salary: $32.00 hourly / Full-time (30 to 40 hours per week)
• Commencement: Immediate start, Permanent employment
• Vacancies: 1 available

Requirements

• Languages: Proficiency in English
• Education: Bachelor’s degree
• Experience: Minimum of 5 years in a relevant field

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Responsibilities

As the Travel Agency Manager, you’ll lead and manage a team while delving into market insights, optimizing sales strategies, and ensuring top-notch customer experiences. Your key responsibilities include:

• 1. Staff Management and Duty Allocation:
     • As the manager, your primary role involves overseeing the team and effectively delegating responsibilities among staff members. This includes task allocation, ensuring each team member understands their role, and optimizing their contributions to the agency’s goals.
  2. Market Research and Sales Strategy:
     • Conducting comprehensive market research is pivotal. Your task is to analyze trends, understand consumer demands, and assess the impact of competitors on sales. Based on these insights, you’ll formulate and implement sales strategies to enhance the agency’s performance.
  3. Product and Service Selection:
     • Your responsibility includes deciding which merchandise and services the agency will offer. This involves careful consideration of market demands, preferences, and current trends to curate a compelling selection for potential clients.
  4. Pricing Policies and Credit Management:
     • You’ll play a key role in setting pricing policies and managing credit operations. Maintaining a balance between competitive pricing and profitability while overseeing credit transactions is crucial.
  5. Procurement and Inventory Management:
     • Selecting and procuring merchandise for resale is part of your role, along with managing inventory levels. Keeping track of stock, ensuring its availability, and optimizing inventory turnover will be essential tasks.
  6. Marketing Strategy Development:
     • Crafting effective marketing strategies to promote the agency’s services and offerings is vital. This involves understanding the target audience, leveraging various marketing channels, and executing campaigns to attract clients.
  7. Financial Planning and Monitoring:
     • Your role includes creating and overseeing budgets. Monitoring revenues and expenses closely ensures the agency’s financial health and enables adjustments to optimize profitability.
  8. Customer Issue Resolution and Operations Oversight:
     • Handling customer complaints and addressing supply shortages efficiently is essential for maintaining client satisfaction. You’ll also oversee the day-to-day operations to ensure smooth functioning.

  These detailed responsibilities encompass various aspects of management, sales, marketing, finance, and operations crucial to the success of a travel agency. Each duty contributes to creating exceptional travel experiences for clients while ensuring the agency’s growth and profitability.

Skills and Qualifications:

1. Leadership of 5-10 staff members: This position requires the capability to effectively lead and manage a team of 5 to 10 individuals. Strong leadership skills are essential for delegating tasks, providing guidance, fostering a positive work environment, and ensuring the team operates cohesively toward shared goals.
2. Proficiency in various software: Mastery in using a range of software is crucial. This includes expertise in Point of Sale systems for processing transactions, Electronic Schedulers for organizing tasks and schedules, Accounting Software for financial management, Database Software for organizing information, Project Management Software for overseeing projects, Inventory Control Software for managing stock, Electronic Mail for communication, and Spreadsheets for data analysis and organization.
3. Capability to work in a fast-paced, deadline-driven environment with attention to detail: The Travel Agency Manager must thrive in a fast-paced setting, handling multiple responsibilities while meeting tight deadlines. Attention to detail is crucial to ensure accuracy in operations, bookings, financial transactions, and customer service.
4. Personal qualities: The role demands a range of personal attributes including adaptability to navigate changing circumstances, creativity to innovate marketing strategies or solve problems, integrity in handling confidential information and transactions, and strong interpersonal skills to foster relationships with customers, suppliers, and team members.
5. The qualities of being energetic, goal-oriented, efficient, outgoing, and proactive denote a proactive approach to work, showing enthusiasm, setting and achieving targets, managing time effectively, and being a positive and approachable leader within the organization.

Benefits:

• Health, dental, and long-term benefits
• Maternity and parental benefits
• RRSP contribution
• Travel insurance and parking benefits

Application Process

To apply, please email your application to the below email address. and include the reference number “03”. Your application should consist of the job reference number, a cover letter, and responses to the screening questions provided in the job posting.

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We look forward to welcoming an enthusiastic individual who is passionate about the travel industry and ready to make a significant impact as our Travel Agency Manager at MYTRIPBOOKERS TOURS AND TRAVEL LTD.